Important Information
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Each receipt must total $3 or more to be eligible for redemption
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Each receipt must be scanned within 24 hours of the purchase
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Please wait 3 hours between each receipt submission to allow our system to process the receipt
FAQs
How do I scan a receipt that has no barcode?
For receipts that do not contain a bar code:
Click on the “Tap To Earn” button, then select “No Barcode On Your Receipt?” At this point you will be able to select your location and then submit a picture of your receipt.
It says my receipt isn't valid, what do I do?
For our system to read the receipts the following information needs to be visible:
- The Store’s information
- The total amount spent
- The date of purchase
Some stores may have older receipts that have no identification on them. We are currently working on a system for those store receipts that will work with the new app. These older receipts can be processed manually by sending via the email address found in the app menu.
Why was my receipt rejected?
To be eligible for a spoon redemption, the receipt amount must be 5 dollars or more and the receipt must be scanned within 24 hours of the purchase. Also, please note that you must wait 3 hours before submitting each receipt to allow our system to process it or it will be rejected.
I earned my 5th spoon, where is my $5 off coupon?
Once you have earned your 5th spoon, the main screen will reset to allow you to begin earning another $5 reward.
To view the reward that you have already earned:
- Go to the “Rewards” page by tapping on the “Rewards” button on the bottom strip.
- Click on the “Rewards Button” in the section that shows the spoons to reveal your 5 dollar reward(s).
- Please note all $5 dollar reward(s) expire 90 days from date issued.
Why is my store not showing up in the app?
As all of the DQ® restaurants throughout Texas are individually owned and operated franchises, some of the operators may choose to not participate in the DQ® Texas App. Please use the store locator within the app to find participating stores.
How do I earn spoons?
To earn spoons you must make a purchase of 3 dollars or more at a participating Texas Dairy Queen® Store. Once you are handed your receipt you can open the app and tap the blue button at the bottom of the home page that says “Earn”. After you earn 5 spoons you will receive a $5 off coupon that can be used toward your next purchase.