TERMS & CONDITIONS
DQ® Texas Loyalty App Rules
Texas Dairy Queen® will offer the Program at participating Texas Dairy Queen locations in Texas. If you want to take advantage of the benefits that we offer to members of the Program, then you must agree to these terms and conditions (“Rules”).
You may enroll in the Program if: (a) you are a legal resident of the United States, (b) you are at least 13 years of age at the time you enroll, (c) you have a postal address that the United States Postal Service recognizes, (d) you have an active email address, and (e) you are a human being. Only human beings may enroll in the Program. No corporations, partnerships, limited liability companies, trusts, or other legal entities may enroll. The Program is not targeted towards, nor intended for use by, anyone under the age of 13.
To enroll in the Program, download the DQ Texas App from Google Play or the Apple App Store. You will also have the option of joining the Program through Facebook on the app. If you do not have a smartphone, you can enroll on the Website by following the steps below.
Enrolling in the Program is simple:
Joining through the App:
- Download the App from either Google Play or the Apple App Store by searching “DQ Texas” on your smartphone.
- Sign in with your name, email address, date of birth and password.
- Start earning Hearts right away!
Joining through Facebook within the App:
- Download the App from either Google Play or the Apple App Store by searching “DQ Texas”.
- Click “Sign up with Facebook”. If you are not currently logged into Facebook through your smartphone, it will prompt you to do so.
- Earn a free ”Heart” for signing up with your Facebook account*.
- Start earning Hearts right away!
*This is a one-time offer, only available upon initial registration for the App.
By joining and using the Program through Facebook, you hereby release Facebook from any and all liability in connection with the Program. You also acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing information to Texas Dairy Queen by joining the Program, not to Facebook.
Joining through the Website:
- Go to www.dqtexas.com.
- Click the “Mobile App” option on the top menu bar.
- Click the link below the program details that says, “If you don’t own a smartphone or tablet you can sign up online here!”
- Sign in with your name, email address, date of birth and password.
- Start earning Hearts right away!
We will use your contact information to keep in touch with you in the ways you select when you enroll in the Program. If your contact information changes, or if you wish to change your contact information or the method by which we send you messages (e.g., start having us send messages to your mobile phone number), please log onto the App or the Website and update your contact information or preferences.
If any information you provide us is not truthful, accurate and complete, we may block you from enrolling in the Program, or we may cancel your membership in the Program. Each person may have only one Program account. If Texas Dairy Queen finds that you have created multiple Program Accounts, we may cancel all Program accounts you have created. Further, Texas Dairy Queen may refuse to allow you to re-enroll in the Texas Dairy Queen Program.
We do not anticipate having to limit the number of people that we will allow to enroll in the Program, but we reserve the right to do so.
We do not charge you a fee to enroll in the Texas Dairy Queen Program or to remain a member of the Texas Dairy Queen Program.
Keeping In Touch With You
As a part of the Program, Texas Dairy Queen will send informational and promotional messages to the contact information that you provide as part of your registration, such as messages informing you of improvements we make to the Texas Dairy Queen Program, new Rewards you may earn, Rewards you have earned that may be ready to expire, new menu items you may want to try, and events happening in Texas Dairy Queen locations. These communications may happen in the form of push notifications through the App and/or email. We may find new ways of contacting you and we will inform you prior to any such changes.
Contacting You through Push Notifications through the App
After downloading and opening the App, you will be prompted to either allow or not allow push notifications to be sent to your phone from the App. By opting into the Program push notifications, you ensure you never miss a special promotion. But, you may opt out of receiving push notifications from the App; you are not required to opt-in to allowing Texas Dairy Queen to send you push notifications through the App to become or remain a Texas Dairy Queen Program member.
Contacting You by Email
Upon joining the Program, you will begin to receive two types of emails from us. The types of emails are detailed below.
Account Transaction Emails:
Each time you receive a Heart (as detailed below) and each time you redeem a Heart (as detailed below), we will send you an email detailing the transaction.
As a condition of enrolling in the Program, you agree that Texas Dairy Queen may send you these account transaction messages by email to the email address associated with your Program account. If at any time you no longer wish to receive such account transaction messages, you may cancel your Program Account as described below in the How and When Membership May End section of the Rules. Please note that if you unsubscribe from the account transaction emails, Texas Dairy Queen will de-activate your Program Account and you will forfeit all Hearts, Rewards and other benefits of being a Program member that you may have earned.
As a member of the Program, you are eligible to receive exclusive insider news and special offers, as well as have the opportunity to share your thoughts and give feedback. We will send you this information by email to the email address associated with your Program Account. If at any time you no longer wish to receive such promotional emails, you may “opt out” and remove yourself from the email list by clicking “Unsubscribe” at the bottom of one of these emails and following the steps provided. Unsubscribing from these promotional emails will not de-activate your Program Account; you are not required to receive these promotional emails to remain a member of the Program.
You will need your email address and Program password to access your Program Account, or, if you registered with your Facebook, you can log in to your Program Account through your Facebook account. You are responsible for keeping the information you use to access your Program Account (i.e., the password for your Program Account, Facebook account,) private and secure. If someone besides you learns your Program Account password or learns your Facebook account information, and uses your password or Facebook account to access your Program Account, then you will be responsible for any actions that person takes as to your Program Account.
The Benefits of Being A DQ Texas Guest Rewards Program Member
Earning Hearts towards Rewards: Qualifying Purchase
Members will earn and receive “Hearts” toward Rewards by making qualified purchases at Texas Dairy Queen locations and scanning the bar code on the receipt from your purchase with the built in scanner in the App or uploading a photo of your receipt within 36 hours of your purchase. You will earn one Heart per purchase of $5 or more. A purchase made using a Texas Dairy Queen gift card, in whole or in part, is eligible to earn a Heart. The purchase of a Texas Dairy Queen gift card(s) also is eligible to earn a Heart. You will not earn a Heart towards an earned Reward if you spend less than a total of $5.00 in one transaction at a Texas Dairy Queen location. Please note that even if your purchase is more than $5, you will only earn one Heart per individual purchase totaling $5 or more. Further, you may only earn one Heart per 3 hour period meaning that you will only be eligible for one Heart per visit regardless of the number of transactions you make during that visit.
To receive a Heart for a qualified purchase, scan the bar code on the receipt from your purchase with the built in scanner in the App or upload a photo of your full receipt within 36 hours of your purchase to verify the minimum purchase requirement of $5. After this verification, the Heart to which you are entitled will be applied to your Program Account. You can track the Hearts and Rewards you have already earned and that you may earn in the future by logging into your Program Account through the App, by logging into your Program Account with your Facebook account or through the Website and entering your email address and your Program Account password.
Earning Hearts towards Rewards: Social Media Sharing & Referral Bonuses
Members can also receive an extra Heart for every Facebook friend they refer who joins our Program and starts earning Hearts. This incentive encourages social sharing, but it’s important to understand an extra Heart will not be awarded until the referred member downloads the App and earns their first Heart by spending a minimum of $5 in one of our restaurants.
Lisa and Sarah are Facebook friends. Lisa signs up for the Program using her Facebook profile, makes her first qualifying $5 purchase at a Texas Dairy Queen location and then scans her receipt within 36 hours of her purchase to verify the minimum purchase requirement of $5, earning her two Hearts: one for using her Facebook profile to join and a second for spending a minimum of $5 at a Texas Dairy Queen location. Sarah then joins the Program using her Facebook profile and makes her first qualifying $5 purchase at a Texas Dairy Queen location. This also earns Sarah two Hearts: one for using her Facebook profile to join and a second for spending $5 at a Texas Dairy Queen location. The App will automatically recognize that Lisa and Sarah are Facebook friends and will ask Sarah if Lisa referred her to the Program. If Sarah answers “yes”, Lisa will earn a free Heart because Sarah named her as the person who referred her to the Program.
If members weren’t referred by a Facebook friend, they have the choice to skip this option within the App and register on their own.
You can also share your Texas Dairy Queen experience on your personal Facebook page through the App. You have the option to make your comment public, but please note that by making your comment public, we may re-use your comment on the official Texas Dairy Queen Facebook page and/or other social media outlets.
DQ Texas App Rewards
By accumulating 5 Hearts in your Program Account, you will earn a “$5 Off After Your 5th Visit” reward, which you may redeem at participating Texas Dairy Queen locations. The Reward will be valid for 90 days on your Program Account. Please note that if the purchase on which you are using your Reward totals less than $5, you will forfeit the remainder of the reward; the remaining balance of the Reward will not be kept in your Program Account. Once you earn a Reward, you may start accumulating Hearts towards another Reward. You may only redeem one Reward per 3 hour period meaning that you may only redeem one Reward per visit regardless of the number of Rewards you have earned in your Program Account. A Reward may not be combined with any other offer or coupon. The Rewards you do not redeem will remain on your Program Account until you use them or until they expire, whichever occurs first.
Changes to the DQ Texas App Rewards Program
We have the right at any time, with or without giving you prior notice, to:
- end the Program and/or any specific Reward;
- change any Reward or other Program benefit we offer;
- change the requirements for earning a particular Reward;
- change the time you have in which to earn a particular Reward; and
- change any other feature of the Program.
If we decide to end the Program or a specific Reward, we will attempt to provide you 60 days’ prior notice either by emailing you at the email address listed in your Program Account or by posting a notice on the Website. However, our failure to notify you that we are ending the Program or that we are ending a specific Reward plan will not give you any right to require us to continue the Program or the specific Reward after the date we end the Program or the specific Reward plan. Neither will our failure to notify you obligate us to compensate you for any Rewards or credits that you do not use before we end the Program or the specific Reward plan. Rewards and credits you accumulate under the Program have no cash value. If we end the Program, Rewards and credits you have earned but not used will expire on the end date, and you may not redeem any Rewards or use any credits after the end date.
To the extent permitted by law, when you enroll in the Program, you waive your rights under any law that may require us to obtain judicial permission to change these Rules or to end the Program.
Each person that enrolls in the Program must enroll using a separate, unique App log-in information, a unique Facebook account, or a unique email address.
Rewards are non-transferable and may not be shared with family members, friends or other Program members.
Each eligible person may enroll for the Program only one time, i.e., one Program Account per person.
How and When Membership May End
You may cancel your Program Account at any time by following these steps:
Canceling Your Program Account through the App:
- Log into your Program Account from your smartphone.
- Send an email from the “Need Help?” section under settings.
- Type “Please Cancel my Account” in the subject line and hit “Send”.
- Your Program Account will be canceled automatically.
As soon as you cancel your Program Account, Texas Dairy Queen will de-activate your Program Account and you will forfeit all Rewards, Hearts, and other benefits of being a Program member that you may have earned.
We may cancel your Program Account if we determine that you are not eligible to be a member of the Program or that you have violated these Rules. We may cancel some or all of your earned Rewards and credits if we determine that you received the Rewards or credits due to an error, through fraud or deception, or in any manner not consistent with these Rules.
Changes to the Rules
We may change these Rules from time to time as we deem appropriate, with or without providing you prior notice of the change. If we change the Rules, then the revised Rules will be substituted for these Rules on the date the revised Rules go into effect. If the revised Rules require you to accumulate more credits to earn a Reward than the prior Rules, or the revised Rules provide that a Reward will expire sooner than the Reward would have expired under the prior Rules, then the revised Rules govern.
Please click here to send us any questions you have regarding these Rules or the DQ Texas App Program.